{"main_category":{"id_main_category":3000,"main_category":"Messaging","visible":1,"sort_order":3,"summary":"Indicators for this topic focus on mapping the use of the national system for sending digital messages from government organisations to citizens and businesses.\nMessaging is measured by assessing the yearly numbers of cumulative registered users for both digital mail and SMS, downloaded and installed mobile applications, cumulative adhered public organisations and digital mails sent to both citizens and businesses."},"country":{"abbr":"NL","country_name":"Netherlands","summary":"

eID<\/strong> The Netherlands distinguishes between an eID solution for citizens, DigiD<\/a>, and one for businesses, eHerkenning<\/a>. DigiD can be used to access public services, while eHerkenning can also be used for private services. DigiD has set up a dedicated service to assign or become a digital proxy<\/a>. eHerkenning also includes a digital proxy system<\/a>.<\/p>\n

ePayment <\/strong>While a national e-invoicing service<\/a> is in place, the Dutch government doesn't have a dedicated system for receiving e-payments from citizens and businesses. <\/p>\n

Messaging <\/strong>Business users can make use of Digipoort<\/a>, a business-oriented electronic post office, where government organisations and businesses can quickly and efficiently exchange structured digital information. Citizens on the other hand use Mijnoverheid.nl<\/a>, a portal for personal services on which citizens can access personalised information and digital messages from the government. There is no government SMS service in place.<\/p>\n

Transparency <\/strong>After logging on to the citizen portal MijnOverheid, citizens can see a large number of the data concerning them<\/a> that the government has registered. The MijnOverheid portal also provided citizens with an overview of their ongoing affairs (lopende zaken<\/a>).<\/p>\n

General Digital Services<\/strong> Digital service user satisfaction is measured as part of the citizen survey for municipalities (Burgerpeiling<\/a>). The percentage of digital form submissions is monitored for five key municipal services.<\/p>\n


The Digital Government MetaMonitor<\/em> indicates a high level of data quality in the categories eID and Messaging. However, improvements can be made with regards to machine readability. The same applies to data in the category Transparency. On the contrary, the Digital Government MetaMonitor <\/em>records 100% data quality on digital form submission<\/a> and user satisfaction<\/a>.<\/p>"},"subc":[{"id_subcategory":3020,"subcategory":"Overall uptake"},{"id_subcategory":3030,"subcategory":"Personal uptake"},{"id_subcategory":3010,"subcategory":"Business uptake"},{"id_subcategory":3040,"subcategory":"Public sector uptake"}],"ind_details":{"Overall uptake":{"Overall uptake\/Digital mail app downloads":{"id":321,"year":2020,"id_indicator":33,"indicator":"Digital mail app downloads","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":3484795,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/www.logius.nl\/diensten\/mijnoverheid\nhttps:\/\/magazines.logius.nl\/logiusjaarverslag\/2018\/01\/cijfers-over-gebruik-toegang","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of downloads of the government digital mail app, absolute value and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":14675305,"calculation":"Per inhabitant","_calculated":0.24,"_calc_formatted":"0.24<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2018,"val":1200000},{"year":2020,"val":3484795}]},"Overall uptake\/Digital mail app installations":{"id":330,"year":2020,"id_indicator":34,"indicator":"Digital mail app installations","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":3000000,"notes":null,"machine_readable":"No","upfreq":"Yearly","source":"https:\/\/magazines.logius.nl\/logiusjaarverslag\/2019\/01\/cijfers-diensten-2019","last_update":"2019-12-31 00:00:00","rev_last":1,"definition":"The number of installations of the government digital mail app, absolute values and and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":14675305,"calculation":"Per inhabitant","_calculated":0.2,"_calc_formatted":"0.2<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2018,"val":707158},{"year":2019,"val":3000000},{"year":2020,"val":3000000}]}},"Personal uptake":{"Personal uptake\/Digital mail registrations (personal)":{"id":339,"year":2020,"id_indicator":35,"indicator":"Digital mail registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":8394269,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/magazines.logius.nl\/logiusjaarverslag\/2019\/01\/cijfers-diensten-2019\nhttps:\/\/www.logius.nl\/diensten\/mijnoverheid","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of citizens who have a government digital mail account, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":14675305,"calculation":"Percentage","_calculated":57.2,"_calc_formatted":"

57.2 %<\/div>
of population over 15 years old (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":7600000},{"year":2019,"val":7900000},{"year":2020,"val":8394269}]}},"Business uptake":{"Business uptake\/Digital mail registrations (business)":{"id":312,"year":2020,"id_indicator":37,"indicator":"Digital mail registrations (business)","visible_indicator":1,"id_subcategory":3010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":26029,"notes":null,"machine_readable":"No","upfreq":"Quarterly","source":"https:\/\/www.digitaleoverheid.nl\/overzicht-van-alle-onderwerpen\/dienstverlening-aan-burgers-en-ondernemers\/berichtenbox-voor-bedrijven\/feiten-en-cijfers\/","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of businesses which have a government digital mail account, absolute value and as a percentage of the total number of businesses (cumulative)","relevant_statistics":[{"statistic":"Number of businesses","val":1244410,"calculation":"Percentage","_calculated":2.09,"_calc_formatted":"
2.09 %<\/div>
of number of businesses (Eurostat)<\/div>"}],"data_points":[{"year":2019,"val":24449},{"year":2020,"val":26029}]}},"Public sector uptake":{"Public sector uptake\/Digital mail-powered organisations":{"id":393,"year":2020,"id_indicator":38,"indicator":"Digital mail-powered organisations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":556,"notes":"This number refers to the Digital Mail Service for businesses; 339 is the total number of organisations using digital mail for citizens","machine_readable":"No","upfreq":"Quarterly","source":"https:\/\/www.digitaleoverheid.nl\/overzicht-van-alle-onderwerpen\/dienstverlening-aan-burgers-en-ondernemers\/berichtenbox-voor-bedrijven\/feiten-en-cijfers\/\nhttps:\/\/www.logius.nl\/diensten\/mijnoverheid","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of organisations communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":412,"calculation":"Percentage","_calculated":134.95,"_calc_formatted":"
134.95 %<\/div>
of number of public service providers (total) (Eurostat)<\/div>"}],"data_points":[{"year":2019,"val":555},{"year":2020,"val":556}]},"Public sector uptake\/Digital mail-powered central\/federal governments":{"id":375,"year":2020,"id_indicator":39,"indicator":"Digital mail-powered central\/federal governments","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":1,"notes":"This number refers to MijnOverheid, the digital mail service for citizens","machine_readable":"No","upfreq":null,"source":"https:\/\/www.logius.nl\/diensten\/mijnoverheid","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":45,"calculation":"Percentage","_calculated":2.22,"_calc_formatted":"
2.22 %<\/div>
of number of central\/federal government organisations (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":1}]},"Public sector uptake\/Digital mail-powered regions":{"id":411,"year":2020,"id_indicator":40,"indicator":"Digital mail-powered regions","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":1,"notes":"This number refers to MijnOverheid, the digital mail service for citizens.","machine_readable":"No","upfreq":null,"source":"https:\/\/www.logius.nl\/diensten\/mijnoverheid","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":12,"calculation":"Percentage","_calculated":8.33,"_calc_formatted":"
8.33 %<\/div>
of number of regional public authorities (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":1}]},"Public sector uptake\/Digital mail-powered municipalities":{"id":384,"year":2020,"id_indicator":41,"indicator":"Digital mail-powered municipalities","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":244,"notes":"This number refers to MijnOverheid, the digital mail service for citizens.","machine_readable":"Yes","upfreq":"Monthly","source":"https:\/\/www.waarstaatjegemeente.nl\/dashboard\/dienstverlening-en-digitalisering","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of municipalities communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":355,"calculation":"Percentage","_calculated":68.73,"_calc_formatted":"
68.73 %<\/div>
of number of municipalities (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":244}]},"Public sector uptake\/Digital mail-powered other administrations":{"id":402,"year":2020,"id_indicator":42,"indicator":"Digital mail-powered other administrations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":93,"notes":"This number is the total of cooperation organisations, national organisations, water boards and pension providers; this number refers to MijnOverheid, the digital mail service for citizens","machine_readable":"No","upfreq":null,"source":"https:\/\/www.logius.nl\/diensten\/mijnoverheid","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":null,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[{"year":2020,"val":93}]},"Public sector uptake\/Digital mail sent (personal)":{"id":366,"year":2020,"id_indicator":44,"indicator":"Digital mail sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":4179339,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/magazines.logius.nl\/logiusjaarverslag\/2019\/01\/cijfers-diensten-2019\nhttps:\/\/www.logius.nl\/diensten\/mijnoverheid","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through Digital Mail, absolute value and per inhabitant over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":14675305,"calculation":"Per inhabitant","_calculated":0.28,"_calc_formatted":"0.28<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2018,"val":82100000},{"year":2019,"val":82200000},{"year":2020,"val":4179339}]},"Public sector uptake\/Digital mail sent (business)":{"id":357,"year":2020,"id_indicator":45,"indicator":"Digital mail sent (business)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"NL","relevant":1,"existent":1,"val":123126,"notes":null,"machine_readable":"No","upfreq":"Quarterly","source":"https:\/\/www.digitaleoverheid.nl\/overzicht-van-alle-onderwerpen\/dienstverlening-aan-burgers-en-ondernemers\/berichtenbox-voor-bedrijven\/feiten-en-cijfers\/","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The annual number of messages sent to businesses through Digital Mail, absolute value and per business","relevant_statistics":[{"statistic":"Number of businesses","val":1244410,"calculation":"Per business","_calculated":0.1,"_calc_formatted":"0.1<\/span> Per business *<\/span> * Number of businesses (Eurostat)<\/span>"}],"data_points":[{"year":2019,"val":120713},{"year":2020,"val":123126}]}}},"timestamp":"2026-05-27T00:37:03+00:00"}