{"main_category":{"id_main_category":4000,"main_category":"Transparency","visible":1,"sort_order":4,"summary":"Indicators for this topic focus on mapping the use of digital government services aimed at enabling citizens to have insight in government operations concerning them directly.\n\nTransparency is measured by assessing the yearly cumulative number of registers from which citizens can see their data and the yearly cumulative numbers of public organisations that provide citizens insight into the steps and status of ongoing affairs (e.g. permit request)."},"country":{"abbr":"IT","country_name":"Italy","summary":"

eID <\/strong>SPID<\/a> is the Italian solution that enables users to use a single digital identity to access all online public administration services from electronic devices. The legal head of an organisation can apply for and use his\/her digital identity SPID to access online services. For this purpose, it is also possible to equip their employees with digital identities for the professional use<\/a> of the legal person.The eID system doesn’t include a digital proxy service.<\/p>\n

ePayment <\/strong>PagoPA<\/a> is an initiative that allows citizens and businesses to realise electronic payments to the public administration on the basis of rules, standards and tools defined by the Agency for Digital Italy (AgID) and accepted by public administration bodies, banks, post offices and other payment institutions.<\/p>\n

Messaging<\/strong> Certified email (PEC)<\/a> is the channel through which it is possible to send official documents to participate in both tenders and competition notices, to stipulate contracts of any kind, to communicate with the institutions. The PEC is used by citizens, businesses, professionals and public administrations in various fields: from the legal one to healthcare and banking. There is no government SMS service in place.<\/p>\n

Transparency <\/strong>Citizens are able to consult their data incorporated into the National Register of the Resident Population (ANPR)<\/a> by logging in to the ANPR website. It is foreseen that more registers are included and made accessible to citizens. There is no digital service allowing citizens to have insight in their ongoing affairs.<\/p>\n

General Digital Services<\/strong> No systematic measurement of digital form submission nor user satisfaction has been found.<\/p>\n

While some data on the uptake of SPID is publicly available, the Digital Government MetaMonitor <\/em>suggests improvements regarding completeness, machine readability, and update frequency. The same applies for data on the uptake of the national systems for ePayment and electronic messaging. No data on digital form submission and user satisfaction are available. Regarding transparency, the Italian Agency for Digitisation updates and publishes information on the uptake of its National Registry database<\/a> on a monthly basis.<\/p>"},"subc":[{"id_subcategory":4010,"subcategory":"Public sector uptake"}],"ind_details":{"Public sector uptake":{"Public sector uptake\/Mydata availability":{"id":473,"year":2020,"id_indicator":51,"indicator":"Mydata availability","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"IT","relevant":1,"existent":1,"val":1,"notes":"By the end of 2020 the data of 55639157 Italian citizens (92% of the Eurostat total projected population for 2020) were incorporated into the National Register of the Resident Population (ANPR). Citizens are able to consult their data by logging on to the ANPR website. It is foreseen that more registers are included and be made accessible to citizens.\n\nSources:\nhttps:\/\/avanzamentodigitale.italia.it\/it\/progetto\/anpr;\nhttps:\/\/www.anpr.interno.it\/portale\/web\/guest\/cittadini;\nhttps:\/\/www.agid.gov.it\/en\/platforms\/national-register-of-the-resident-population","machine_readable":"Yes","upfreq":"Monthly","source":"https:\/\/avanzamentodigitale.italia.it\/it\/progetto\/anpr","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The total number of registers from which citizens can access their personal data via the central government portal (cumulative value)","relevant_statistics":[],"data_points":[{"year":2018,"val":0},{"year":2019,"val":1},{"year":2020,"val":1}]}}},"timestamp":"2026-05-27T00:36:38+00:00"}